TERMS OF SERVICE
OUTDATED AND UNDER REVIEW - PLEASE CONTACT ME DIRECTLY FOR AN UPDATED VERSION OF THE TERMS OF SERVICE AT
Before any work is undertaken on your behalf by SARAH JANE BUCKLE, you, The Client, must agree to these set Terms Of Service. By proceeding to purchase any file or service from SARAH JANE BUCKLE you affirm that you have acknowledged and agree to these terms and conditions.
1. CUSTOM LOGO DESIGN
A. LOGO CONCEPTS AND REVISIONS
Sarah Buckle will design you 3 Logo Concepts within a maximum of 10 business days of your Design Consultation and receiving your Design Questionnaire (whichever occurs last). On receipt of your feedback Sarah Buckle will make unlimited changes to your favourite Logo OR present additional concepts in rounds of 1-3 (at the Designer’s discretion) until you are completely satisfied with your Logo Design. Either party has the right to cancel the project after 3 rounds of revisions, in which case a refund will be granted for the full amount MINUS the booking deposit of $100 USD.
B. LOGO OWNERSHIP AND USAGE
ONLY once payment has been made in full, The Client is granted the right to use the Logo Design in all media useful for business promotion. Until this time, all Logo and Brand Design elements remain the property of Sarah Buckle and are not to be shared publicly without written consent.
Sarah Buckle retains all rights to use and display your Final Logo and all elements of your Brand Design alongside your name, business name, testimonials, website address and/or social media addresses as part of my portfolio and for self-promotional purposes on my websites, blogs and social media accounts, on third party sites and in any printed advertisements.
In the event that you abandon or terminate your project, Sarah Buckle retains ownership of all Logo and Brand Designs and has the right to complete, exhibit, and/or sell the Logo Design, but NOT your Business Name.
All Logo and Brand Design concepts rejected by The Client remain the property of Sarah Buckle.
C. LOGO ORIGINALITY
It is affirmed that all Logo Designs are original and owned by Sarah Buckle under the rights granted under this agreement and that the rights granted do not conflict any other agreement.
It is The Client’s responsibility to complete trademark searches and trademark registration if you wish to register your Logo as a company Trademark.
E. RIGHT TO ALTER THE LOGO DESIGN
The Client does NOT receive any rights to alter the Final Logo Design in anyway except to change its size for printing or digital display. If you wish to alter your Final Logo Design, Sarah Buckle must be given first option to make alterations when possible.
Additional payments will be applicable to make alterations to a previously agreed Logo Design.
F. RIGHT TO SELL THE LOGO DESIGN
The Client is NOT granted any rights to sell the Final Logo Design or any of the Brand or Stationery Designs associated with the brand.
2. BRAND AND STATIONERY DESIGN
A. BRAND DESIGN AND REVISIONS
On the successful completion of your Final Logo Design, Sarah Buckle will proceed to design 1 x Brand Style Board for your feedback. 2 rounds of revisions are included. Additional revisions will be charged at an agreed hourly rate if required.
B. STATIONERY DESIGN AND REVISIONS
On the successful completion of your Logo Design and Brand Style Board, Sarah Buckle will proceed to design your choice of 3 x stationery items and lay them in print ready format and/or to digital specifications. 2 rounds of revisions are included. Additional revisions will be charged at an agreed hourly rate if required.
3. PAYMENT SCHEDULE
A 50% deposit is required to book your project and secure a spot on schedule. The deposit will be applied to your project total, and is non-refundable in the event of a cancellation.
The balance of your payment is due within 24 hours of your Design Consultation with Sarah Buckle and before design work commences. Split payments can be negotiated during your Design Consultation.
C. RUSH PROJECTS
Sarah Buckle does take on rush projects when schedule allows. Most rush projects will take between 1-2 weeks, with a 250.00 [USD] fee added to the total project. Rush projects must be paid in full before beginning work and do not apply to Website or Blog development.
4. REFUNDS, PROJECT ABANDONMENT, DELAYS AND TERMINATIONS
Sarah Buckle wants you to walk away absolutely beaming with your final design so Boutiki Design is one of the only Design Studios to offer a full money-back satisfaction guarantee on all Custom Designed Logos.
If you are unhappy with your Logo Design after 3 rounds of your UNLIMITED revisions, please advise Sarah Buckle in writing and a full refund MINUS your booking deposit will be actioned. Note that Boutiki Design/Sarah Buckle retains full Copyright for any 'returned' or 'unused' Logo Designs.
Once your branding project progresses past the ‘Logo Design stage’ your Final Logo Design is considered to be accepted by you and refunds no longer apply. No refunds or returns apply to any other service at Sarah Buckle.
B. PROJECT ABANDONMENT
Please note this package requires your input sometimes on a daily basis.
You have 14 working days to complete any design project with Boutiki Design/Sarah Buckle. If you become inactive with your project, after 14 days it will be considered ‘abandoned’ and completed and NO refund will be due. It may be possible to place your project on hold if notification is given in advance. Boutiki Design/Sarah Buckle retain full Copyright for all and any 'abandoned' designs.
If your project is delayed for 14 days or longer because Sarah Buckle becomes ill, injured, or suffers events beyond her control, like: fire, theft, computer failure, and Acts of God, The Client has the option to allow more time to complete the project or to request a full refund, including any deposits taken.
If The Client terminates the project before commencement any paid deposit will be forfeited to Boutiki Design/Sarah Buckle. Refunds are only applicable up to the agreement of your Final Logo Design and under the terms outlined in this contract entitled ‘refunds’ (above). After this point in time refunds no longer apply. The Client has no right to claim any additional expenses, damages, or claims based on the failure of SARAH JANE BUCKLE to complete the Logo and/or Branding package. This agreement is automatically terminated in the event of the death of Sarah Buckle.
5. FILE DELIVERY
A. LOGO AND TAGLINE FILES
Logo and Tagline files will be created in high resolution, vector format with Industry Standard software, Adobe Illustrator. Logo and Tagline original artwork will be provided in an Adobe Illustrator file (AI). Logo and Tagline files will be provided in high resolution JPEG and PNG formats and on both white and transparent backgrounds. You will receive separate files with color optimised for both print and digital use. Logo and Tagline files will be provided in both in color and black and white watermarks.
B. BRAND STYLE GUIDE AND FILES
You will receive a visual Brand Style Guide including all font and color information needed to maintain your brand. Although Sarah Buckle is not licensed re-sell fonts, stock photos or pre-designed patterns to you, all items used in the design of your brand will be available for you to either download for free or purchase online if required.
C. STATIONERY FILES
Stationery files will be provided to you in ‘print ready’ format in JPEG and/or PDF depending on your printer’s specifications.
D. DIGITAL STATIONERY
Digital stationery will be provided to you in PNG [color optimised for web] format and at the optimal size and resolution.
E. FINAL DELIVERY AND DOWNLOAD
A link to all design files will be delivered to you via email on project completion and once final payment has been made. You must download and backup your design files within 14 days, after which time the files will be removed. No guarantees are made by Sarah Buckle that she will store your Final Logo or Branding files past this point in time.